Digital Communication Excellence

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2 Quiz

Answer all 5 questions. You need 4 correct to pass.

1. 1. According to the 95% rule, the vast majority of workplace communication should be in writing. Why?

   Because most people prefer reading to talkingSo there is a paper trail showing who is responsible and making it easy to track what was agreedBecause verbal communication is never accurateTo avoid having to talk to coworkers directly

2. 2. What is the '5% Rule' in workplace communication?

   Only 5% of emails require a subject lineRespond to at least 5% of CC'd emailsIf there is a real chance your message could upset or be misread by the recipient, handle it by phone or in person instead of in writingReserve email for messages longer than 5 sentences

3. 3. You receive a call or text but can't respond right away. What is the right move?

   Ignore it — if it's important they'll call backWait until you have a full answer before respondingImmediately email or text them as soon as you can to let them know you received it and will follow upOnly respond during normal business hours

4. 4. When is it appropriate to CC someone on an email?

   Always CC your supervisor so they stay informedCC everyone on your team for transparencyOnly CC people who genuinely need to see the email — over-CC'ing signals poor judgment about who needs to be informedCC as many stakeholders as possible to avoid blame

5. 5. When should you use the word 'URGENT' in an email subject line?

   Whenever you want a fast responseFor all emails sent outside of business hoursSparingly — only when something truly cannot wait, to avoid becoming the person whose URGENT emails get ignoredNever — it comes across as unprofessional